FAQ

Aloha! Get answers to your questions about our products and more. If you need further help, you can chat with us on Facebook or drop us a note at info@honuaskincare.com

SHIPPING 

What are my shipping options?

All orders ship First Class USPS for delivery within the continental USA within 2-5 business days. International orders are also sent via USPS and rates vary. For expedited packing and shipping, please email us at info@honuaskincare.com.

Do you ship internationally? 

Yes! We do ship all over the world using USPS. Taxes and duties may occur on international shipments and are the responsibility of the receiver. 

RETURNS

Returns

We want everyone to absolutely love our products. However, we understand skincare is very personal and not all products work for all skin so we offer returns within 14 days of purchase. We are sorry we cannot accept products that have been substantially used. If you would like to return any item purchased on our website at www.honuaskincare.com please email returns@honuaskincare.com with your date of purchase, order number and item(s) you would like to return. Returned items can be sent to:

Honua Hawaiian Skincare
Returns Department
2472 W. 3rd Street
Santa Rosa, CA 95401

Your refund will be credited to the original payment method within 5 business days of product receipt at our warehouse. Please note, shipping costs are non-refundable and we cannot cover shipping for returned items.

OUR PRODUCTS

Are your products vegan? Cruelty Free?

All of our products are derived from natural sources that embrace cruelty-free practices.  Some of our products contain raw Hawaiian honey, so the 2 that contain honey (Moana and 'Āina Masks) are not 100% vegan. They are 100% cruelty free however, as the honey comes from a sustainable Hawaiian honey bee farm. 

Are your products gluten free?

Our products are gluten free.

What if I have allergies to ingredients?

All of our ingredients are listed in detail on each product page here on our website. If you have further questions, feel free to email us at info@honuaskincare.com

Are Honua products safe for pregnancy?

Our ingredients are all botanical-based and are definitely free from harmful chemical, toxins and hormone disruptors. We have had many women use our line during pregnancy, including Kapua, our founder. However, everyone has a different experience during pregnancy and some herbs can be irritants so it is best to share the ingredients with your physician to address any potential concerns.

Do your products contain preservatives?

Some of our products contain water and other ingredients that necessitate a safe, non-toxic preservation system to prevent the growth of mold, bacteria, yeast, or fungi. We use safe, environmentally friendly sources for our preservatives, including sodium anisate, lactobaccilus, sodium levulinate and several others, all of which have been “green beauty” approved. Our preservatives help to extend the shelf life of our beautiful products. 

What is the shelf life of Honua products?

We recommend all products be consumed within 12-18 months. Many of our products have been known to last longer, particularly when kept in cool dark places or even the refrigerator, but refrigeration is not necessary and the products are shelf stable on their own. For open bottles, we personally suggest 6-12 months for potency of our super botanicals.

Are your products certified organic or wild crafted?

Most of our products are sourced from organic or wild crafted sources, however many of our suppliers are small farms in Hawaii and elsewhere that are unable to spend the considerable amount of money to be “certified” so many of our ingredients are not actually certified organic. You can rest assure that none are grown using GMOS or harmful chemicals.

What is the texture of the Aloha Youth Serum?

The texture of our Aloha Youth Serum is a milky, creamy emulsion that absorbs beautifully into the skin. While it contains some miracle oils, it does not have an oily texture.

What is the scent of the ‘Ōlena Oil?

Our ‘Ōlena Oil is made from Hawaiian turmeric, tamanu oil and a few other beautiful ingredients. However, the scent is distinctly turmeric/tamanu and dissipates into the skin after a few minutes.

Which products are good for pigmentation?

Both our Aloha Youth Serum & Our ʻŌlena Oil are very effective for fading pigmentation and brightening skin . Kapua, Honua’s founder, had severe sun spots and some post inflammatory spots and scarring and she developed these products specifically to address her own skin issues, as well as for her facial clients in Hawaii, many of whom had similar pigmentation spots. The Aloha Youth Serum and ‘Ōlena Oil layered as a night/day treatment under SPF are most effective. 

Are your products good for teenage or hormonal skin?

Our Pa’akai Cleansing Cream is for all skin types and is meant to cleanse, heal and balance skin. It is very safe and clean ingredients and can be used for the family. We use Hawaiian salt along with witch hazel to give skin a deep cleanse, hibiscus to gently exfoliate and tighten pores, rose and herbal oils to balance and hydrate and other beautiful soothing ingredients like comfrey and aloe. Our Hawaiian Beauty Water is great to incorporate into the skincare routine for hormonal skin as it is a liquid exfoliator that uses papaya enzymes to exfoliate and brighten skin.

Are your products safe for rosacea?

We have treated many rosacea clients and customers, who have had success with Honua. Our line is based on traditional healing and is very anti-inflammatory... perfect for rosacea/seborrheic Dermatitis. Our 4-step ritual would be the best option, as the products work together to treat the different needs of skin.

Here is a link to a video of customer who also has rosacea, and has been saved by our healing products.  

https://thclips.net/video/a1pKoDLb0ts/my-favorite-honua-skincare-alchemies.html

What is so great about turmeric?

Turmeric has been used for centuries by many cultures, including Hawaiian. As an esthetician, Kapua (our founder), has used turmeric for over a decade to treat facial clients because she discovered that treating the root of skin issues was incredibly effective. Turmeric is very anti-inflammatory, and many skin issues are the result of inflammation. Our ‘Ōlena Oil is a collection of healing oils and it absorbs beautifully without feeling to heavy and will hydrate your skin, balance your oil production and also give your skin a huge dosage of anti-inflammatory 'Olena (Hawaiian Turmeric). 

How do I use the Hawaiian Beauty Water?

Our Hawaiian Beauty Water is a liquid exfoliator – not a facial mist.   It contains Aloalo (Hawaiian hibiscus), kō (Hawaiian sugar), papaya enzymes and willow bark, which exfoliate dead skin for a healthy glow. We recommend using 3-5x week depending on skin type. If your skin is very sensitive, you can start out with 1x per week to see how it reacts.   We recommend using it on a re-usable cotton round and swiping all over your face (non-reusable rounds works too… we just love the eco perk and cost saving benefit of the reusable). We will soon offer the re-usable rounds for sale on our website!

What is the Honua Ritual?

Our Honua Ritual starts with our Pa’akai Cleansing Cream, which is a product for all skin types and is meant to cleanse, heal and balance skin. It is safe for use morning and night, though we find some skin only needs cleansing at night. Following the Pa’akai Cleansing Cream, dispense 2-3 pumps of our Hawaiian Beauty Water onto a reusable cotton round or gentle washcloth. Swipe gently over the face for a healthy glow. We recommend this step 3-5x per week (or less often for really sensitive skin). Then follow with our Aloha Youth Serum, which is a creamy emulsion containing Hawaiian super powers that soaks into clean skin. For nighttime routines, you can finish with our ‘Ōlena Oil as a moisturizing treatment and skin healer. During the day, we recommend the Malu SPF after the Aloha Youth Serum. The ‘Ōlena Oil may not be necessary during the day, depending on the moisture level in your skin.

Do you have any sun protection products?

Absolutely! Our newest product, Malu, is a beautiful daily moisturizer with SPF 30. It contains only non-nano zinc oxide that is reef and ocean safe so it is good for you and good for the earth!

Do you offer bottle recycling?

We wish we could! While we are working on bottle recycling programs, currently we recommend re-using them for small vases and décor around the house. Or local recycling if you already have enough mini Honua vases! FYI…we have larger bottle options coming soon.

Do you offer wholesale opportunities?

Our Honua community is relatively small but growing. We do offer some wholesale opportunities. Please click here to share more information: WHOLESALE AT HONUA.

How do you support your community?

This is such an important question and a core tenant of our mission. Honua supports many organizations, including small, independent Hawaiian farms that supply us with ingredients for our handcrafted products.

We also support organizations that are helping to improve our land in Hawaii and elsewhere. Sustainable Coastlines Hawaii organizes beach cleanups all over Hawaii (and all over the world through its parent company) and we host a beach cleanup with Sustainable Coastlines each spring. A portion of the proceeds from our newly released Malu SPF benefits Sustainable Coastlines.

We also support Hawaiian Legacy Reforestation Initiative, which operates educational events and tours. HLRI also helps to restore the land to its native Hawaiian habitat, by clearing invasive species that destroy our endemic plants and replanting endangered species, like the precious sandalwood tree. We use sandalwood in some of our products, but only because we are able to plant sandalwood trees through the Hawaiian Legacy Reforestation Initiative.

I have more questions.  How do I reach you?

 If you need further help, you can chat with us on Facebook or drop us a note at info@honuaskincare.com

 

Mahalo ~ Kapua and the Honua Hawaiian Skincare Team